Refund policy

Last Updated: August 28, 2026

At One Click Mart, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

1. Eligibility for Returns

We accept returns/exchanges in the following situations:

• You received a wrong product.
• The product arrived damaged or defective.
• The product is missing an item or accessory that was included in the order.
• The product is significantly different from what was described on our website.

2. Return Process

When the parcel is arrived open and check it and then make a payment to a rider if you can cancel this order you must pay delivery charges 250RS and return the parcel to rider.

the3. Product Condition

To qualify for a return:

• The product must be unused and in its original condition.
• Original packaging, tags, accessories, and other included items should be kept intact.
• We may request clear photos or videos of the product and packaging to verify the issue.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, clearance, or other restrictions. Such items will be clearly identified on the product page where applicable.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed according to the original payment method or another agreed method.

Shipping/delivery charges are generally non-refundable, unless the return is due to an error on our part, such as sending the wrong or defective product.

6. Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

Thank you for shopping with One Click Mart.